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Guest asks HayloRun
A guest scans the property QR code or opens the HayloRun help page and describes what they need.
Virginia Beach & Sandbridge · Founding Host Pilot
Local backup for hosts who manage from anywhere.
When a guest needs help and you can’t be there, HayloRun helps resolve the issue remotely—or coordinates local assistance when the property needs a person on the ground.
Guest request“The thermostat isn’t cooling.”
HayloRun checks the property profile and walks the guest through the approved troubleshooting steps.
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Local responseYour Angel is on the way.
Angel assigned · ETA 12 min · Host updated
Remote troubleshootingLocal responsePhoto verificationGuest-friendly QR help
The gap HayloRun fills
You can manage the listing from anywhere. The property still lives somewhere.
Cleaners clean. Handymen repair. Property managers take over the whole operation. HayloRun is designed for the middle: self-managing hosts who want to stay in control but need reliable local backup when something small becomes urgent.
How it works
From “Something’s wrong with…” to “Handled.”
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We troubleshoot first
Simple issues are handled remotely using the property’s instructions, equipment details, and host preferences.
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An Angel is on the way
If local help is needed, HayloRun coordinates an on-the-ground response and documents the result for the host.
Guestasks for help
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HayloRuntriages first
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Angelresponds locally
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Resolved ✓host gets proof
Built for remote ownership
Your rental is here. You don’t have to be.
Keep control of your listing, your guests and your vendors. HayloRun adds the missing local layer for the moments that can’t be handled from a phone.
Built for real stay problems
One local layer between you and a ruined guest experience.
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Guest troubleshooting
Wi-Fi, TVs, smart locks, parking, appliances and property-specific questions.
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Local Rescue Runs
Local assistance for eligible issues that can’t be resolved remotely, including pre-approved essentials and supply drops.
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Property Focused Support
HayloRun uses your property profile to help guests with approved instructions, common questions and basic troubleshooting.
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Host Updates
You set the rules in advance. For pre-approved issues, HayloRun can begin a Rescue Run without waiting for case-by-case approval and will notify you when the run is underway.
Pilot scope: HayloRun provides remote guest support and Rescue Runs for eligible issues under the property’s pre-approved service rules. Rescue Runs are $49 per run plus the actual cost of approved goods/materials. Specialized repairs, licensed trades, emergency response, security, cleaning and full-service property management remain the host’s responsibility.
HayloRun is not a security service, emergency service, licensed trade contractor, or full-service property manager. Emergencies and hazardous conditions are escalated appropriately.
When remote help isn’t enough
An angel
is on the way.
HayloRun turns a property issue into a documented local response—without asking the owner to drive across town or across the state.
Angel assignedEN ROUTE
Founding Host Pilot
Help us build the local backup system hosts actually need.
We’re launching with a small number of Virginia Beach and Sandbridge properties.
Founding rate
Founding Host
Founding Host
$129$99/property · month
Rate locked for 12 months
About $3.30/day for a local backup system behind your property.
- Remote guest-support intake & troubleshooting
- Property-specific HayloRun support profile
- Guest QR help experience
- Priority access to local Rescue Runs
- Rescue Runs: $49 per run + actual cost of approved goods/materials
- Host updates & photo documentation after local response
Pilot terms, service area, response windows and eligible requests are confirmed before launch.
Pilot coverage
Request help anytime.
Local response, 9 AM–8 PM.
During the pilot, physical HayloRun response is offered within published service hours. After-hours requests can still be submitted and are triaged for the next available response window unless the situation requires the host’s emergency procedure.
Keep managing your stay.
We’ll be your local backup.
Founding Host Pilot · Virginia Beach & Sandbridge
Apply for Pilot Access